Orientation Leaders

Being an OL for the Fun of it!
1 up to 8 hours
The OL makes a Difference! Numerous exercises and opportunities for interaction provide participants with the skills needed to be more effective orientation leaders with a better understanding of the issues facing new students and parents. Depending upon the desired length of training, this session covers the profile of new students, communication skills in depth, parent concerns, motivation, and other issues as requested. Team building for OL staffs and how to do ice-breakers for new students is also available.

Customer Satisfaction Guaranteed!
1 to 3 hours
"You want it when?" followed by hysterical laughter is not the kind of behavior human beings in the "business" of helping other human beings want to emulate. In fact, knowing how to do your job effectively while dealing with "clients" and "customers" with significantly different needs, backgrounds and expectations can be extremely difficult - not to mention frustrating! This session will take a look at the basic components of effectively doing your job. The components of effective service will be reviewed along with the opportunity to explore the "customers" you deal with on a regular basis. Techniques to better serve your external and internal "customers" will be presented along with skill building opportunities. The customer may not always be right but you can be!

Staff Synergy: To Be or Not To Be?
1 or 2 hours
Have you ever wondered what it would take to work in an environment that fosters personal development, provides quality services to "clients" and values team work? Sometimes this ideal isn't that far away. With minor adjustments and a greater knowledge of working "in community" participants will be encouraged to evaluate their role in making a staff productive. The motivation to work towards greater group cohesiveness and better intra-group communication will be explored along with accompanying skill building lessons.